/* Owner inbox. One request list and one conversation, with actions beside the reply. */
.owner-app [hidden]{display:none!important}.owner-app{padding:18px 24px}.owner-header{margin-bottom:12px}.owner-header h1{font-size:22px}.cos-tabs{display:flex;gap:6px;border-bottom:1px solid #dbe3ee;margin-bottom:14px}.cos-tabs button{font:inherit;font-size:13px;font-weight:650;border:0;border-bottom:3px solid transparent;padding:12px 16px;background:transparent;color:#627188;cursor:pointer}.cos-tabs button[aria-pressed=true]{color:#194f91;border-bottom-color:#2457a7}.cos-tabs button:hover{background:#e9eff8}.cos-section{background:#fff;border:1px solid #dbe3ee;border-radius:12px;padding:20px}.cos-support{padding:0;overflow:hidden}.cos-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 20px}.cos-heading h2{font-size:19px;margin:0}.cos-heading p{font-size:12px;color:#627188;margin:4px 0 0}.cos-error{color:#b42318;font-size:13px;line-height:1.5}.cos-error:not(:empty){padding:10px 0}.cos-meta{font-size:12px;line-height:1.5;color:#627188}.cos-mailbox{display:grid;grid-template-columns:minmax(220px,29%) minmax(0,1fr);height:calc(100dvh - 222px);min-height:460px;border-top:1px solid #dbe3ee}.cos-request-list{display:flex;flex-direction:column;min-height:0;border-right:1px solid #dbe3ee;background:#f8fafc;min-width:0}.cos-list-tools{display:grid;gap:8px;padding:12px;border-bottom:1px solid #dbe3ee}.cos-list-tools input,.cos-list-tools select,.cos-request-fields input,.cos-request-fields select{box-sizing:border-box;width:100%;min-width:0;border:1px solid #cad5e3;border-radius:6px;padding:9px;background:#fff;color:#17233b;font:inherit;font-size:12px}#cos-tickets{overflow:auto;min-height:0;flex:1;overscroll-behavior:contain}.cos-request-row{display:flex;flex-direction:column;gap:5px;width:100%;padding:14px 16px;border:0;border-bottom:1px solid #e3e9f1;background:transparent;text-align:left;color:#17233b;font:inherit;cursor:pointer;min-width:0;border-left:3px solid transparent}.cos-request-row:hover{background:#edf3fb}.cos-request-row[aria-current=true]{background:#e8f0fc;border-left-color:#2457a7}.cos-row-top{display:flex;align-items:center;justify-content:space-between;gap:6px;flex-wrap:wrap}.cos-row-reference{font-size:11px;color:#627188}.cos-row-subject{font-size:13px;line-height:1.35}.cos-row-agency{font-size:11px;color:#627188}.cos-row-preview{font-size:12px;line-height:1.5;color:#6b788c;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;overflow-wrap:anywhere}.cos-badge{display:inline-block;font-size:10px;font-weight:700;line-height:1.4;border-radius:5px;padding:3px 6px;background:#edf2f8;color:#536177;white-space:nowrap}.cos-badge.new{background:#dceaff;color:#16488d}.cos-badge.draft{background:#eee8ff;color:#5c3a9b}.cos-badge.waiting_on_agency{background:#fff3d9;color:#865900}.cos-badge.resolved{background:#e3f4ea;color:#256842}.cos-due{font-size:11px;color:#b42318}.cos-draft{display:flex;flex-direction:column;min-width:0;min-height:0;background:#fff;overflow:hidden}.cos-thread-header{flex-shrink:0;padding:14px 18px;border-bottom:1px solid #e3e9f1;max-height:44%;overflow:auto}.cos-thread-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.cos-thread-heading h3{font-size:15px;line-height:1.4;margin:0;outline:none}.cos-thread-agency{font-size:12px;color:#627188;margin:4px 0 0}.cos-thread-tools{display:flex;align-items:flex-start;gap:10px;flex-wrap:wrap;margin-top:10px}.cos-thread-tools .btn{font-size:11px;padding:5px 8px}.cos-request-settings{font-size:12px;min-width:0}.cos-request-settings[open]{flex-basis:100%;order:2}.cos-request-settings summary,.cos-guidance summary,.cos-history summary{cursor:pointer;color:#2457a7;font-size:12px;line-height:1.5}.cos-request-fields{display:grid;grid-template-columns:1fr 1fr;gap:10px}.cos-request-fields label{display:grid;gap:4px;font-size:11px}.cos-history{margin-top:14px}.cos-review-notice{font-size:12px;line-height:1.5;color:#2457a7;margin:0}.cos-review-notice:not(:empty){margin-top:8px;padding:8px;background:#edf4ff;border-radius:6px}.cos-thread-messages{flex:1;min-height:100px;overflow:auto;overscroll-behavior:contain;padding:18px;background:#f7f9fc;scroll-padding:12px}.cos-message{margin-bottom:14px;background:#fff;border:1px solid #e1e7f0;border-radius:9px;padding:12px 14px}.cos-message:last-child{margin-bottom:0}.cos-message.support{background:#eff5ff;border-color:#cddff6}.cos-message.agency{border-left:3px solid #2457a7}.cos-message strong{font-size:12px}.cos-message time{display:block;font-size:10px;color:#627188;margin-top:3px}.cos-request-description{white-space:pre-wrap;overflow-wrap:anywhere;unicode-bidi:plaintext;font-size:13px;line-height:1.65;margin:10px 0 0}.cos-composer{flex-shrink:0;border-top:1px solid #dbe3ee;padding:12px 18px;background:#fff;overflow:auto;max-height:65%}.cos-composer h4{font-size:14px;margin:0 0 8px}.cos-composer-heading{display:flex;align-items:center;justify-content:space-between}.cos-composer-heading h4{margin:0}.cos-guidance{margin:7px 0}.cos-guidance[open]{max-height:140px;overflow:auto}.cos-guidance ul{font-size:12px;line-height:1.5;padding-left:18px}.cos-editor-label{display:block;font-size:11px;font-weight:600}.cos-composer textarea{box-sizing:border-box;display:block;width:100%;height:116px;min-height:85px;max-height:220px;padding:10px;margin:5px 0 9px;border:1px solid #9fb5d4;border-radius:7px;color:#17233b;background:#fff;font:inherit;font-size:13px;font-weight:400;line-height:1.5;resize:vertical}.cos-approval{display:flex;align-items:flex-start;gap:8px;font-size:11px;line-height:1.5;margin:7px 0}.cos-approval input{width:auto;flex:0 0 auto;margin:2px 0 0}.cos-send-actions{display:flex;gap:7px;flex-wrap:wrap}.cos-send-actions .btn{font-size:12px;padding:8px 10px}.cos-recipient{font-size:10px;margin:7px 0 0}.cos-draft button:disabled{opacity:.5;cursor:not-allowed}.cos-empty-detail{margin:auto;padding:32px;max-width:360px;text-align:center;font-size:14px;line-height:1.7;color:#718096}.cos-back{display:none}.cos-card{border:1px solid #dbe3ee;border-radius:8px;padding:16px;margin:12px 0}.cos-card p{font-size:13px;line-height:1.6}.cos-card-top{display:flex;justify-content:space-between;gap:10px}.cos-priority{font-size:11px}.cos-priority.high{color:#b42318}.cos-monitor-details{margin-top:18px;font-size:12px}.cos-sr-only{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.cos-request-row:focus-visible,.cos-tabs button:focus-visible,.cos-draft :focus-visible{outline:2px solid #2457a7;outline-offset:-2px}
@media(max-width:850px){.owner-app{padding:14px}.cos-mailbox{grid-template-columns:210px minmax(0,1fr)}.cos-heading{padding:12px 14px}.cos-thread-header,.cos-composer{padding:12px}.cos-thread-messages{padding:12px}.cos-row-top{gap:4px}.cos-request-row{padding:12px 10px}.cos-thread-heading{flex-wrap:wrap}.owner-header h1{font-size:19px}}
@media(max-width:640px){.owner-app{padding:10px}.owner-header{flex-direction:row;align-items:center;gap:10px}.owner-header h1{font-size:16px}.owner-header .owner-kicker{display:none}.owner-header-actions{gap:4px;flex-wrap:wrap;justify-content:flex-end}.owner-header-actions .btn{padding:5px 7px;font-size:11px}#owner-identity{display:none}.cos-tabs{gap:0;margin-bottom:10px}.cos-tabs button{padding:10px;font-size:12px;flex:1}.cos-heading h2{font-size:16px}.cos-heading .btn{font-size:11px;padding:7px}.cos-mailbox{display:block;height:calc(100dvh - 186px);min-height:360px}.cos-request-list,.cos-draft{height:100%}.cos-request-list{border-right:0}.cos-mailbox:not(.has-selection) .cos-draft{display:none}.cos-mailbox.has-selection .cos-request-list{display:none}.cos-back{display:inline-block;font-size:12px;padding:4px 8px;margin-bottom:8px}.cos-thread-header{max-height:36%}.cos-request-fields{grid-template-columns:1fr}.cos-composer textarea{height:100px}.cos-recipient{line-height:1.3}.cos-composer{max-height:65%}}
/* Participant support dialog uses the shared stylesheet, without the owner layout. */
.support-ticket-dialog{width:min(540px,calc(100vw - 32px));max-height:90dvh;padding:22px;border:1px solid var(--bdr);border-radius:14px;background:var(--sur);color:var(--tx)}.support-ticket-dialog::backdrop{background:#15223877}.support-ticket-dialog h2{margin:0}.support-ticket-dialog p{font-size:13px;line-height:1.6}.support-ticket-dialog label{display:block;font-weight:600;font-size:12px;margin:14px 0}.support-ticket-dialog select{display:block;box-sizing:border-box;width:100%;padding:10px;margin-top:6px;background:var(--bg);color:var(--tx);border:1px solid var(--bdr);border-radius:7px}.support-ticket-dialog li{font-size:12px;line-height:1.7;margin-bottom:8px}#support-ticket-status{font-size:13px;line-height:1.6}#support-ticket-launcher[hidden]{display:none!important}.support-ticket-dialog textarea{display:block;box-sizing:border-box;width:100%;padding:10px;margin-top:6px;resize:vertical;min-height:100px;background:var(--bg);color:var(--tx);border:1px solid var(--bdr);border-radius:7px;font:inherit;font-weight:400}.support-ticket-dialog .cos-request-description{margin:6px 0 14px;padding:12px;border-left:3px solid var(--teal);border-radius:6px;background:var(--bg);font-size:12px}#support-conversation:not(:empty){border-top:1px solid var(--bdr);margin-top:18px;padding-top:12px}#support-conversation button{margin:4px}